Legal
Shipping Policy
Shipping policy covering how prescribed treatment is dispensed and delivered.
Effective date: October 6, 2026
Scope
This policy covers prescription treatment dispensed after a licensed provider approves it.
Where We Ship
To U.S. addresses in states listed on our State Availability page. We do not ship internationally or to freight forwarders. The shipping address must be in the same state you were located in for your provider review.
Order Processing After Provider Approval
After approval the prescription is sent to the pharmacy. Orders are usually dispensed within 2–5 business days.
Carriers and Delivery Methods
Orders ship by a tracked carrier chosen by the pharmacy, usually arriving within 2–7 business days of dispensing. These are estimates, not guarantees.
Shipping Costs
Shipping is included in your plan price. Add-ons ship in the same box.
Cold-Chain and Temperature-Sensitive Items
Temperature-sensitive medication ships in insulated packaging with cold packs. Refrigerate on arrival as the label directs.
Tracking and Delivery Confirmation
You receive a tracking link by email when your order ships.
Delays
Pharmacy verification, carrier delays, weather and holidays can extend delivery. We will email you if your order is delayed.
Delivery Problems, Damage and Loss
If a package arrives damaged, opened or warm, do not use it. Email support@restorifyhealth.com within 48 hours with photos and the pharmacy will advise on a replacement. Carrier-confirmed lost shipments are investigated and replaced where supported.
Returns of Dispensed Medication
Dispensed prescription medication cannot be returned, by law.
Address Accuracy
Check your address at checkout. If a package is returned because of an incorrect address or goes unclaimed, a replacement may be charged.
Contact
support@restorifyhealth.com · +1 253 882 9912 · 5140 Avenida Encinas, Carlsbad, CA 92008.
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